Program Details

CPT12 Response:
Thank you for your email.
I have talked to our Tech Department. We did lose 12.3 from 2:40 AM until 3:33AM  on June 4^th due to a service related outage at Comcast. We receive 12.3 programming through the internet which is provided to us by Comcast. Other than that brief time period, 12.3 was running smoothly.
12.1 and 12.2 were uninterrupted.
The technical problems you experienced may be unique to your location. Weather and power fluctuations can affect the quality of a location’s reception.
If you continue to have problems, please give us a call at the station Monday through Friday 9AM to 5PM. We can fill out a short questionnaire and arrange to have one of our Technicians call you  back to troubleshoot your issue.
Thank  you for watching and supporting Colorado Public Television.
Sincerely,
Joan
Colorado Public Television (CPT12) 

CPT12 Response:
After some investigation we were able to determine that the problem was with the provider, MHZ Worldview, and not either us or Comcast. The service originates in Virginia and we re-transmit it to our viewers. We weren’t able to get many details, but we do know it resulted from an equipment failure. We have carried their  channel for many years now, and this is only the second such incident we have on record.  There have been a few other short outages on 12.3, but these were caused downstream from their facility. They are very responsive, and in addition to the monitoring they do at their site, they have additional monitoring through a third party . We monitor them as well.
 
It is unfortunate anytime there is a signal loss, but even more so during a mystery program. We believe MHZ is an outstanding, one-of-a-kind service with their mix of international news and dramas and we are pleased to have an agreement with them for re-transmission to our Colorado viewers.
 
Colorado Public Television
Technical Services

CPT12 Response:
 Thanks you for your email and your support. We have had some challenges with the 12.3 signal since they stopped delivering it via satellite and began to provide us an internet-only delivery. The problem has been with the Comcast business-class internet service the we use to bring the signal into our building for rebroadcast. They have had several outages on this circuit over the past year, most of them of short duration, but a couple of times, as on August 7^th, the service was down for several hours. Since we take this as a live stream over the internet, when the Comcast internet is down in our area, we lose the MHZ service. We have, of course, been working with Comcast to eliminate these outages, and they have hopefully fixed the specific problem that was impacting our geographical area.
 
There are other internet services providers that we could contract with, though for a true enterprise (as opposed to business- class) service, our costs would at least triple. We are hoping to avoid this increase in cost, and will continue to monitor the Comcast service to determine whether it’s reliability has improved. Otherwise, we will need to look for another, more expensive service, but one that will  likely be more reliable.
 
We are sorry that you missed one of the Maigret programs. This has proven to be one of our most popular series, and we want to be able to provided you with every one of them.
 
Colorado Public Television Technical Services