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Membership Frequently-Asked Questions

How do I update my contact information?

You can change your e-mail and/or home address by:

  • filling out our update your contact information form online;
  • calling our Membership Services Office at 303.296.1212 (or toll free at 1.800.727.8812) during business hours; or
  • mailing your address change to:

Colorado Public Television
P.O. Box 1740
Denver, CO 80201-1740

When does my membership expire?

Your membership is good for one year from the date that you make your pledge. You should receive a renewal notice several months before your membership expires.

Is my contribution tax deductible?

Contributions to Colorado Public Television are tax deductible to the full extent allowed by law. The fair market value of any thank-you gifts received are not deductible. Anyone who makes a donation of $75 or more for a thank-you gift will be mailed a tax statement in January, showing their total contributions for the year and the fair market value of any gifts received. Anyone who makes a donation of $250 or more with no thank-you gift request will also be mailed a tax statement in January. Please consult your tax adviser.

I have already sent in my contribution. Why did I get another notice?

To use as much of your donation for programming as possible, we print and send out renewal notices in bulk. This requires several weeks for a renewal letter to get printed and mailed. Your contribution and our notice probably crossed in the mail.

How long does it take to receive my thank-you gift?

Some thank-you gifts may take up to 6 weeks from the point of payment to be delivered.

If you are paying on an installment plan, we must receive at least half of the pledge amount before shipping your gift.

If you are a CPT12 Sustainer (making an ongoing monthly donation), your gift will be approved after the first payment.

If you selected tickets to an event as your gift, please be assured that you will receive your tickets well in advance of the show (and will receive a phone call on the day they are mailed so you will know when to expect them).

Can you tell me a little more about pledge ticket offers?

CPT12 receives a limited block of tickets from the concert promoter, and assigns the tickets on a first-come first-served basis. Most of the promoters we work with can accommodate requests for handicapped seating, but please contact Membership Services online or by calling 303.296.1212 well in advance so we can make arrangements, as availability is limited.

After your credit card is charged, you will receive an email receipt confirming that you will receive the tickets you requested. If you did not provide an email address, you will receive a pledge confirmation by mail within a week of the credit card charge.

Tickets are mailed a minimum of two weeks before the concert date and a CPT12 representative will call to notify you when they are mailed. Occasionally, circumstances do not allow enough time to send tickets by mail. In this case a CPT12 representative will call to notify you that your tickets will be held for you at will-call. If your ticket package includes another item such as a DVD or CD, this item may be mailed to you separately.

I still have three months left on my membership. Why are you sending me a renewal notice now?

It is so important that we keep our members that we start sending out renewal notices in advance of your membership expiration date. If you renew early, you will still get a full year’s membership; membership will be extended for a full year.

How can I cancel my membership?

Your membership will expire in one year, but if you have recently made a pledge and need to cancel it, you have the following options:
  • If you made a pledge WITHOUT a thank-you gift:
    Please contact our Membership Services Office online or by calling 303.296.1212 (or toll free at 1.800.727.8812) within 14 days of your pledge. Your credit card will be credited within two business days or you will be issued a refund check.
  • If you made a pledge WITH a thank-you gift:
    Please contact our Membership Services Office online or by calling 303.296.1212 (or toll free at 1.800.727.8812) within 14 days of your pledge. If your gift has not yet been mailed, your credit card will be credited within two business days or you will be issued a refund check. If your gift has already been mailed, you will need to return it to Colorado Public Television – unopened and unused – within 30 days. Once the gift has been received, your membership pledge will be credited in full.

My thank-you gift was damaged. Will Colorado Public Television replace it?

Colorado Public Television will replace damaged or defective items that are returned to the station within 30 days of receipt. Contact Membership Services online or by phone at 303.296.1212 (or toll free at 1.800.727.8812) during business hours.

Your membership pledge will be credited in full once your thank you gift has been returned – unopened and unused – to Colorado Public Television.

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