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Membership Frequently-Asked Questions

How do I update my contact information?

Change your e-mail and/or home address in Colorado Public Television's secure online form.

Or to update your information by phone, call the Membership Services Office at 303-296-1212 or toll free, 1-800-727-8812 between 9am and 5pm weekdays.

You may also mail in your address change to:
Colorado Public Television
P.O. Box 1740
Denver, CO 80201-1740

When does my membership expire?

Your membership is good for one year from the date that you make your pledge. You should receive a renewal notice several months before your membership expires.

Is my contribution tax deductible?

Contributions to Colorado Public Television are tax deductible to the full extent allowed by law. The fair market value of any thank-you gifts received are not deductible.  Anyone who makes a donation of $75 or more for a thank-you gift will be mailed a tax statement in January, showing their total contributions for the year and the fair market value of any gifts received. Anyone who makes a donation of $250 or more with no thank-you gift request will also be mailed a tax statement in January. Please consult your tax adviser.

I have already sent in my contribution why did I get another notice?

To use as much of your donation for programming as possible, we print and send out renewal notices in bulk. This requires several weeks for a renewal letter to get printed and mailed. Your contribution and our notice probably crossed in the mail.

How long does it take to receive my thank-you gift?

Some thank-you gifts may take 4-6 weeks to be delivered. If you have pledged for tickets to an event, please be assured that you will receive your tickets well in advance of the show (you will receive a call the day they are mailed so you will know when to expect them).

How do pledges for concert tickets work?

Ticket offers are always a limited quantity, and are on a first come first serve basis. CPT12 will not charge your credit card until we are certain we have enough tickets to cover all pledges received. You will receive an email receipt after your credit card is charged confirming that you will receive the tickets you requested. If you do not provide an email address you will receive a pledge confirmation by mail within a week. If there are not enough tickets to accommodate your pledge, CPT12 will notify you by phone and give you the opportunity to change your thank gift or cancel your pledge.

I still have three months left on my membership. Why are you sending me a renewal notice now?

It is so important that we keep our members that we start sending out renewal notices in advance of your membership expiration date. If you renew early, you will still get a full year's membership; membership will be extended for a full year.

How can I cancel my membership?

Your membership will expire in one year, but if you have recently made a pledge and need to cancel it, you have the following options:

  • If you made a pledge WITHOUT a thank you gift:
    Please contact Membership Services by email or by phone at 303-296-1212 (or toll free at 1-800-727-8812) wthin 14 days of your pledge. Your credit card will be credited within two business days or you will be issued a refund check.
  • If you made a pledge WITH a thank you gift:
    Please contact Membership Services by email or by phone at 303-296-1212 (or toll free at 1-800-727-8812) wthin 14 days of your pledge. If your gift has not yet been mailed, your credit card will be credited within two business days or you will be issued a refund check. If your gift has already been mailed, you will need to return it to Colorado Public Television – unopened and unused – within 30 days. Once the gift has been received, your membership pledge will be credited in full.

My thank-you gift was damaged. Will Colorado Public Television replace it?

Colorado Public Television will replace damaged or defective items that are returned to the station within 30 days of receipt. Contact Membership Services by email or by phone at 303-296-1212 (or toll free at 1-800-727-8812). Your membership pledge will be credited in full once your thank you gift has been returned – unopened and unused – to Colorado Public Television.

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