CPT12 Pressroom

DENVER – June 12, 2009 -- If you have cable, DISH Network or DirecTV, all adjustments have been taken care of for you.

If you watch TV with an over-the-air antenna in the Denver metro, the Northern Front Range, and most of Eastern Colorado you will need to re-scan your digital TV tuner or converter.  (Our digital signal has moved from UHF Channel 38 to our new permanent frequency on VHF Channel 13; your on-screen program guide will continue to display our signal as 12.1, 12.2 and 12.3 once you have acquired the new frequency.) 

If you live in the Colorado Springs/Pueblo area or in Boulder …. Our analog signal will continue to be available in the Colorado Springs / Pueblo area on channel 32 and in Boulder on channel 11.  We plan to bring our full digital service to our channel 32 viewers by mid- to late-summer and to our Channel 11 viewers by late fall.

If you aren’t receiving the Channel 12 signal (your screen is black or blue or you get a no signal or weak signal message), we recommend the following tips….

* Check all of your connections.
* Even if you have received a good channel 12 signal in the past it may be necessary to adjust or upgrade your antenna. An adjustment of just a few degrees can make a big difference. Our main transmitter is located on Squaw Mountain, just southwest of Evergreen. Most other stations are on Lookout Mountain near Golden.
 

If you are receiving the Channel 12 signal, but it pixelates or has other problems, try these troubleshooting tips…

* Adjust your antenna. Even a small shift of a few degrees can make a big difference.
* Make sure your antenna connectors are good. Sometimes it’s necessary to disconnect and re-reconnect both ends of the cable to remove oxidation. This is especially true for outdoor and attic antennas.
 

If you need additional assistance in troubleshooting reception problems for channel 12, please call the station with questions at 303-296-1212.  KBDI staff will be answering phones 9 a.m. to 5 p.m. Saturday, June 13, Sunday, June 14, and during regular office hours Monday through Friday, 9 a.m. to 5 p.m.